SUPPORT
Customer support.
Email info@belmaix.com with any question about an audit, a 3D modeling order, a payment or a refund. If you have a reference, include it.
Many questions are already answered in our FAQ.
How to reach us
- Email: info@belmaix.com. We answer by email.
- Your reference. Audit intakes have a reference starting BX-, and 3D modeling quote requests one starting MR-. You'll find it on the confirmation page you saw after submitting.
- Your address. Write from the email address you paid or applied with, or tell us that address, so we can find your order.
The operational audit
- Booking. Pay on the booking page. You'll go straight to the intake form once you've paid.
- Lost the intake form? If you've paid but didn't finish the intake, start it here. We'll match it to your payment by email.
- Your report. We email it within 5 business days of receiving your completed intake. If we're going to be late, we'll tell you.
- Something wrong in your report? If we misread your answers, tell us and we'll correct it at no charge.
The 3D modeling service
- Quotes. Request a quote and we'll email you within 2 business days with a fixed price, what's included and a secure payment link.
- Changes. Each package includes the rounds of changes listed on the 3D modeling page. Anything wrong because we misread your information is fixed at no charge.
Payments and refunds
- Payments are processed by Stripe, in US dollars. Any sales tax is shown before you pay.
- For a receipt or a question about a charge, email us with the date and amount.
- Full refund before you submit your audit intake, or before we start your 3D model. Our refund policy covers the rest. Refunds go back to the card or account you paid with.
Your information
To see, correct or delete the information we hold about you, email us. Our privacy policy explains what we collect and who handles it for us.
Business details
Belmaix Holdings LLC, Denver, Colorado. Terms of service · Refund policy · Privacy policy.