Refund policy.

The audit: before you submit your intake

Full refund, for any reason. Email info@belmaix.com from the address you paid with, or tell us that address.

The audit: after you submit your intake

Once you've submitted your intake we start work on your report, so the fee isn't refundable, except in these cases:

• We can't do your audit. If we review your intake and decide the audit isn't a good fit for your business, we'll tell you and refund you in full.
• We're badly late. If we haven't emailed your report within 15 business days of receiving your completed intake, you can ask for a full refund.

If something in your report is wrong because we misread your answers, tell us and we'll correct it at no charge.

The 3D modeling service

• Before we start modeling: full refund, for any reason. We start once we have your payment and the information we asked for, and have confirmed your delivery date by email.
• We can't do your project. If we look at it and decide we can't do it well, we'll tell you and refund you in full.
• We're badly late. If we deliver more than 10 business days after the date we confirmed, without your agreement, you can ask for a full refund.

After modeling starts, the fee isn't refundable for a change of mind. The rounds of changes in your package are how we put things right, and anything wrong because we misread your information is fixed at no charge.

Build plans

• Before we email your files: full refund, for any reason. Email info@belmaix.com from the address you paid with.
• A mistake in the plan. Tell us and we'll correct it and send you the corrected plan at no charge. If we can't fix it, you get a full refund.

Once we've emailed your files, the plan isn't refundable for a change of mind, because you already have it.

How refunds are paid

Refunds go back to the card or account you paid with, through Stripe. They usually show up within 5 to 10 business days, depending on your bank.

Nothing in this policy limits any rights you have under the law.